General Returns Policy
If you don't like something, simply return it to us within a month and as long as we can still sell it as new, we will be delighted to give you a refund, exchange or credit; whichever you prefer.
You can exchange or return your items up to 30 days from the date of dispatch. As long as we receive the returned item in saleable condition as "new" with the original packaging we will arrange a refund, exchange (subject to stock availability) or store credit within 15 days of the items return.
Please contact us before placing the order and we will do our best to help you.)
Some items are non-refundable and/or non-returnable. The following limitations apply: -
Sale and Bargain section items need to be returned within eight (8) days of dispatch date: they are not refundable after this time but you have up to 30 days to return them for a store credit or exchange (subject to availability)
Bespoke, Custom Made, and Special Order, Embroidered, Personalised Items are not returnable unless Faulty
Items that have been damaged, marked, soiled with human/animal hair, perfume or other odours are not returnable (we cannot and will not resell soiled goods!)
Swatch Service items are not refundable (this is a Service, not a Product sold)
Note: Since most of our products are natural, each copy is absolutely unique. Unevenness, colour gradients, charismatic knotholes, cracks or even dimensional differences are possible and create originality and make up the charm of solid wood. If the the item has approximate measurements the size may differ by 2 cm. None of these are grounds for complaint.
Please check the items packaging on delivery and take pictures of it if any visible damages occur.
The customer is responsible for measuring the premises and making sure the furniture piece can be safely delivered. The customer is responsible for returning the item(shipping costs) if that can’t be delivered by the courier. The customer is responsible for returning the item unless there is a clear fault on our end. We can arrange it but the return costs will be deducted from the refund fee unless agreed differently. The items must be returned in their original new condition including their packaging. We won't be accepting any further claims after a discount has been applied.
If you are not sure if you may want to return your order please always keep the original packaging so you can pack it back sufficiently. This is the only condition under which we can accept the return. Especially with larger items the courier will not be responsible for damages occurred in transport without the item being carefully packed. They can also refuse to collect the item and additional charges may occur.
If the order is cancelled after its shipment with 2-men service the cancellation fee of 50-100£(large dining table) is being applied. It is the return cost.
It is the customer that is responsible for returning the product so please make sure you keep the packaging until you know you want to keep it.
Important: from the 1st of April 2023 we will be accepting returns ONLY in their original packaging.
Returning An Item
Please contact us before sending your item.
Items are returned at your own risk so please pack them carefully. Items are returned at your expense unless they are faulty. We recommend items sent to us are sent via an insured/secure delivery method and that you at least obtain a certificate of posting because we are not responsible for them until they arrive safely with us. If all the items in an order are Faulty we will refund the delivery cost to you and can also reimburse you for the reasonable cost of posting back to us if within the UK but if you wish to be refunded postage for a Faulty item you must include a receipt for the postage cost we cannot refund postage costs without a receipt.
Please note if the colour etc is wrong and you can see without opening it that you won't want the product then please don't remove it from its packaging! Items are easily marked and pick up hair or other fluff which can prevent them from being saleable as new. If we cannot sell it as "new" we won't be able to give you a refund. For the same reason please take care that you have checked that you have ordered the correct size before you unwrap the item: please check the ordered item dimensions carefully before unwrapping too.
All items that we dispatch have been through rigorous quality control checks conducted by our reputable and carefully selected manufacturers as well as by us. Nevertheless, on rare occasions, an item may be sent out that is faulty. In these circumstances, we will replace the item or at our discretion provide a refund of the purchase cost and any reasonable domestic postage cost. Please contact us as soon as you discover a fault and please see our full Terms and Conditions before you return an item as "Faulty". Please ensure that any item returned to us as “Faulty” is well folded and is carefully packaged, appropriate to its value, size, and weight to protect it from the damage in the post. We cannot accept an item that has been damaged in the post due to poor packaging.
Refunds can only be credited to the same payment card the order was placed with. If we are refunding postage costs incurred sending an item back to us we will have to send you a cheque or give you store credit if you prefer. It is not possible to refund more than the original transaction back onto the original payment method. If you are not sure if you may want to return your order please always keep the original packaging so you can pack it back sufficiently. This is the only condition under which we can accept the return. Especially with larger items (sideboards, dining tables) the courier will not be responsible for damages occurred in transport without the item being carefully packed. They can also refuse to collect the item and additional charges may occur.
We do not accept returns from trade customers without prior authorisation from Artico Interiors.
Claims for damages in transit must be reported within 7 days. Any claims reported after this period won’t be taken in consideration.
Please check your items upon arrival.