Frequently Asked Questions 

Artico Interiors Customer Support Guide

🛋️ Product Availability

Q1: When will an item be back in stock?
Once a product goes back into production and we receive an accurate delivery date, we will update our website accordingly and begin taking pre-orders.

🚚 Order Status, Delivery & Tracking

Q2: When will my order arrive? Is it in stock?
All lead times are listed on the product page under the Delivery tab.
If the item is in stock, we aim to deliver it within approximately one week.
Delivery notifications will be sent via text and email from:

• DPD for small items

• AIT for larger items (2 or 3-man service)
  Tracking links, 2-hour delivery windows, and driver call-ahead details are provided.

Q3: Can I change my delivery date or time?
Yes. If you wish to delay delivery, please leave a note with your preferences when placing your order.
If your order is already scheduled, contact us as soon as possible so we can cancel the shipment before it is dispatched.

📌 Note: Once shipped, couriers can hold your item for up to 5 working days. If undelivered after this period, the item will be returned to us and additional charges may apply.

🔁 Returns, Refunds & Exchanges

Q4: What if my item is faulty?
Please report any faults immediately so we can schedule a collection and arrange an exchange or a refund.

Q5: How long does a refund take?
Refunds are processed to the original payment method and typically take 3–7 business days, depending on your bank. Refunds must go back to the same account used for purchase.

Q6: What if I’m not satisfied with my order?
We offer a 30-day return policy from the date of delivery.

• Contact customer service to initiate your return.

• Products must be returned in original packaging and condition with all parts included.

• You will receive your refund within 10 business days of the returned item being received at our warehouse.

🚛 Return shipping is available through our courier. The cost is equal to our original shipping fee.

🏬 Product Details & Showroom Visits

Q7: Can I view items in a showroom?
Yes! We have two showrooms within walking distance of each other:

• One focuses on dining tables and chairs

• The other displays sideboards, cabinets, and decor

Showroom Hours:

• Monday–Friday: 10:00 AM – 5:00 PM

• Saturday: 10:00 AM – 12:00 PM

Main Address:
Artico Interiors
Unit 3, Logistics City, Solent Way
Whiteley, Fareham, PO15 7QQ

Q8: Where can I find product dimensions and specifications?
Product dimensions are listed under the Delivery tab on each product page. If you need additional details, email us at info@articointeriors.com.

💳 Payments & Discounts

Q9: What payment methods do you accept?
We accept all major debit and credit cards, including American Express, PayPal, and Klarna (installment payments).

Q10: Are there discounts available?
Yes! We offer:

• First-time customer discounts

• VIP pricing for returning customers

• Volume and order-value-based discounts

Q11: Can I place a deposit to reserve an item?
Yes. For pre-orders or delayed deliveries, deposits can be arranged in-store, by phone, or via bank transfer. Please contact us directly, as our online system does not support deposits.

📞 Customer Support & Communication

Q12: Who do I contact for urgent help or updates?
We offer support via:

• Email

• Website contact forms

• Instagram and Facebook chats

• Phone callbacks (upon request)

🔔 Please note: If there are no new updates regarding your order, we may not contact you proactively. Feel free to check in any time.

🏭 Company & Product Information

Q13: Where are your products shipped from?
All products are shipped directly from our warehouse in Whiteley, UK.

Q14: Are you a manufacturer?
Yes. We are a registered manufacturer, and all designs and images on our website are our original copyrighted content. Many of our designs are modern interpretations of classic and retro styles.

Q15: Are your sideboards and tables made from solid wood or MDF?
All our furniture is made from solid wood. Some components (e.g., drawer bottoms or back panels) may be fabricated wood, but we keep this to a minimum.

Q16: Do your products come assembled?
Yes, 90% of our products are fully assembled. In some cases, legs or delicate components are shipped separately to prevent damage during transit. These are easy to attach. For the dining tables you will need some extra hands as they are very heavy, they come with the instructions for an easy assembly too.

Q17: Do you offer assembly services?

Yes, we do unfortunately only locally at the moment within about 1h radius from our headquarters. 

Q18: Do your products come with a warranty?
Yes, our tables and chairs come with a 12-month manufacturer’s warranty, which covers mechanical faults and manufacturing defects.

⚠️ Please note:

The warranty does not cover damage caused by third parties, misuse, improper assembly, or general wear and tear.

Wood is a natural material and may expand, contract, or slightly swell with seasonal changes in humidity and temperature. This is a normal characteristic of solid wood and is not considered a manufacturing defect.

We recommend keeping your furniture in a stable indoor environment to minimise natural movement and ensure longevity.