Delivery
Artico Interiors – Delivery Policy
Type of Delivery
• Small Parcels: Delivery by DPD
• Large & Heavy Items: 2-Man delivery to the front door
• 2-Man Free Delivery into the Hallway
• 2-Man Delivery into Room of Choice (up to 1st floor – standard 1 flight of stairs where possible)
➡️ For higher floors, a surcharge may apply.
➡️ The customer is responsible for measuring their property and notifying us in advance of any access issues.
This includes narrow doors, hallways, staircases, lifts, obstacles, sharp turns, or restricted access.
We may request photos to verify access. Failure to notify us may result in additional charges.
The delivery company will contact you to arrange a delivery date. This applies to all items over 35 kg and for oversized products.
Items exceeding 50 kg will be delivered by a 2-man team into the room of your choice (up to 1st floor).
• Pallet Service: Always the safest and quickest method.
Artico Interiors will decide the best delivery method.
Drivers do not open parcels on delivery.
If you live above the 1st floor, surcharges may apply for larger items—please contact us to verify.
If you require delivery on a specific day or time (Weekends, AM/PM slots), please contact us—additional fees apply.
All delivery times are estimated and may change.
Parcels Delivery via DPD
This service applies to smaller home décor, furniture, and accessories.
• Delivery within 1–4 business days after Shipment Notification
• A signature is required
• If you are not home, the driver will leave a card to reschedule
• Tracking information is available in your customer account
IMPORTANT ON RECEIPT OF GOODS
When you receive your order:
✓ Check the condition of the products in front of the driver
✓ Take photos if anything appears damaged
Please Note:
• Items must be returned in original packaging to qualify for a replacement or refund
• If you refuse delivery, notify us immediately at info@articointeriors.com
• No deliveries to the Channel Islands
Delivery of Heavy or Large Items (1-Man or 2-Man Service)
You will receive a text, email, or call to confirm your delivery slot. These slots become available 8–15 days after dispatch. Remote areas may have limited delivery days.
Please provide a mobile number for updates.
Delivery Terms:
• Mon–Fri, 9:00–17:00
• Weekend delivery unavailable
• Artico Interiors will determine 1-man or 2-man service depending on weight
• 2-man deliveries to room of choice cannot go above 1st floor unless a lift is available
• Up to 1st floor = standard 1 flight of stairs
• Customer must ensure all access points are large enough for items in packaging
• Items are delivered in original packaging; drivers do not unpack
• Dining tables are automatically assigned to 2-man delivery
• Delivery does not include assembly
⚠️ Customer Responsibility for Access & Measurements
It is the customer’s responsibility to:
- Measure their property to ensure the item can be safely delivered (doorways, hallways, staircases, lifts, access points).
- Notify us in advance of any potential access issues.
- Provide photos of the access route if required.
- Consider the weight and size of the furniture.
If the delivery team cannot access the property and Artico Interiors is not at fault, the customer will be responsible for:
• The cost of the failed delivery attempt
• The cost of returning the item
➡️ Surcharges may apply for higher floors or additional sets of stairs (confirmed once photos/access info is reviewed).
⚠️ Assembly Booked by Customer
We understand customers may wish to schedule furniture assembly with third-party installers.
However, Artico Interiors is not responsible for any assembly appointments arranged by the customer—including those scheduled for the same day as delivery.
Please note:
• Delivery dates and times are estimates provided by the courier, and may change.
• If the courier fails to deliver on the scheduled day or time, Artico Interiors will not cover:
– Assembly costs
– Cancellation fees
– Rebooking charges
– Any financial loss related to missed appointments
We strongly advise customers NOT to book assembly on the same day as delivery.
Assembly should only be arranged after the goods have been successfully delivered and inspected.
Offshore Deliveries
Please contact us if unsure which items are eligible for delivery to Northern Ireland or offshore locations.
Surcharges:
• Scottish Islands & Highlands: £50
• Northern Ireland:
– £100 for larger parcels (sideboards, cabinets)
– £150 for larger dining tables
Free returns do not apply to offshore areas.
IMPORTANT FOR OFFSHORE AREAS
Check the outer packaging on arrival.
You may refuse the item free of charge if damaged, or note damage on the delivery form.
Keep original packaging if you may return the item within 30 days.
Product Availability
• Most products ship within 7–14 business days from our Whiteley warehouse
• “Within 14 days”: In stock (UK Mainland)
• “Within 3 or 6 weeks”: In transit
• “Within 4 months”: In production (free Mainland delivery as thank-you)
• “Out of stock”: Sign up for updates
If your order includes items with different lead times, the order will ship together unless arranged otherwise.
You will receive a Shipment Notification once your order leaves our warehouse.
Claims for transit damage must be reported within 7 days.
Delivery Flexibility & Important Information
If you cannot receive your order as scheduled, contact us immediately so we can stop the shipment before dispatch.
Once shipped, couriers can hold items for up to 5 working days. After this, they are returned automatically and extra charges may apply.
Thank you for choosing Artico Interiors