Type of Delivery
• Small Parcels: Delivery by DPD
• Large & Heavy Items: 2-Man delivery to the front door
• 2-Man Free Delivery into the Hallway
• 2-Man Delivery into the Room of Choice (up to 1st floor - standard 1 flight of stairs where possible)
For higher floor surcharge may apply.
The delivery company will contact you to arrange a delivery date. This applies to all items >35kg and for oversized items. Items exceeding 50kg will be delivered by 2 man into the room of your choice, up to the 1st floor.
• Pallet Service. Always the safest and quickest method.
Artico Interiors will decide the best way to deliver your order.
Please be aware that because of further COVID-19 restrictions delivery drivers are not obligated to enter customers premises.
The parcels are not being opened by drivers on delivery.
If you live above 1st floor surcharge may apply for the larger items. Please contact us to verify that.
All delivery times are estimated and may change.
Parcels Delivery via DPD
This service is for smaller home decor, furniture and accessory items
•Delivery within 3 to 10 business days after you have received the Shipment Notification
•You have to sign for your items when they arrive
If nobody is at home to receive the parcel, don't worry.
The delivery man will leave a card. This will give you the phone number of the delivery service to schedule a new delivery. You will find tracking information on the order overview in your customer account.
When you receive your order please VERIFY THE CONDITION OF THE PRODUCTS in front of the delivery person and take some pictures if there is anything that raises concerns and should be reported. Please Note:
• The item(s) will need to be sent back in the original packaging to qualify for a replacement or refund. In case you refuse a delivery, please let us know by email at firstname.lastname@example.org
• No deliveries to the Channel Islands.
Heavy or Large Items Delivery by 1-Man to the front door or by 2-Man into the Room of Choice (up to 1st floor - 1 flight of stairs)
You will receive a text message, an e-mail or a phone call from the delivery company to confirm the delivery slot in advance. Delivery slots will be made available 8-15 days after the dispatch date. In case the proposed delivery date is not suitable, you may be able to ask the delivery company to deliver another day (Monday to Friday only). For remote areas, delivery slots may be limited to specific weekdays. Artico Interiors has no influence on the availability of delivery slots. Please provide a mobile phone number when you enter your contact details as the delivery company will keep you updated by text message. In case you do not have a mobile number, you will receive a call from the delivery company.
• Delivery from Mon-Fri 9:00-17:00 (Delivery on Saturday or Sunday is not available)
• This service is for the delivery of large and heavy furniture only. Artico Interiors will decide about 1man or 2man delivery depending on weight.
• Orders by 2 man into room of choice cannot be delivered above the 1st floor, unless there is a lift available. Up to first floor - standard 1 flight of stairs where possible.
• You need to verify that doors, stairs and lifts are big enough to allow for passage of the delivery before placing your order. Please note that most furniture comes ready assembled in protective packaging. Our customer service can provide information on total dimensions.
• Each item will be delivered in its original packaging and will not be unpacked by the delivery company.
The dining tables are automatically assigned to 2-men service delivery.
Delivery does not include assembling the furniture.
Offshore Deliveries :
Please contact us if not sure what furniture pieces still for delivery to Northern Ireland and how much is the surcharge.
Surcharges apply to Northern Ireland, Scottish Islands and Highlands and nearby area.
• Listed delivery charges apply to UK Mainland only.
• Surcharges apply to Northern Ireland, Republic of Ireland & Scottish Islands and Highlands and nearby area.
• We do not deliver to Channel islands, Isle of Wight or Isle of Man.
• Free returns do not apply to offshore territories.
When you receive your order please VERIFY THE CONDITION OF THE OUTER PACKAGING in front of the delivery person. You can refuse the item free of charge in case it is damaged or you can state the damage on the delivery form. If you find out later that you are not satisfied with the item, you can return it within 30 days. Please keep the original packaging in case you wish to return the order within the 30 days returns period. In case you refuse a delivery please send an e-mail at email@example.com so that we can contact our carrier and let them know that the item will be returned with the delivery person. If you subsequently decide to return an item, it may take up to 14 days for collection.
• 'Within 14 days': Item is in stock and will be delivered to UK Mainland addresses within 14 working days. Please allow additional time for offshore orders.
• Within 3 or 6 weeks: On the way to our warehouses and will be delivered to you within 3 or 6 weeks.
• Within 4 months: In production with a delivery time of 3-4 month. To thank you for waiting, Artico Interiors offers free delivery to Mainland Britain (England, Scotland(with exceptions) and Wales) for these products. Standard delivery costs apply for other geographic areas. Please note, that we cannot give a precise delivery date for items while they are in production.
• Products that are 'out of stock', will be produced in the upcoming months but are not scheduled yet. You can register on the product page to be the first to know when the item becomes available again.
If you order items with different delivery times: The order will be shipped after the arrival of the item with the longest delivery time. Your will receive a single delivery so that you can benefit from the lowest possible shipping costs.
•If you want to receive each item as soon as it is available, you will need to purchase them in separate orders. This does not allow to benefit from discounted shipping costs when you buy multiple items in one order.
• You will receive a 'Shipment Notification' when your order leaves our warehouse. In case of any queries please contact us at: firstname.lastname@example.org
Claims for damages in transit must be reported within 7 days. Any claims reported after this period won’t be taken in consideration.
Please check your items upon arrival.