Artico Interiors – Delivery Policy

UK Delivery

We offer delivery across the UK Mainland using trusted courier partners, as well as our own delivery team for local orders.

Delivery methods are selected based on the size, weight, and destination of your order to ensure safe and efficient handling.

Delivery Types

Local Delivery (Artico Interiors Team)

Available within approximately a 1-hour radius of our warehouse.

• Delivery carried out by our in-house team
• Careful handling of furniture
• Flexible scheduling where possible
• Delivery into room of choice (subject to access)

This service is typically used for larger or premium items within our local area.

Small Parcels (DPD)

• Delivery within 1–4 working days after dispatch
• Tracking provided via SMS and email
• Signature required on delivery

Large & Heavy Furniture (2-Man Delivery Service – ARROWXL)

• Typically delivered within 7–14 working days (depending on product availability)
• Delivery includes room of choice (up to 1st floor, where access allows)
• Two-hour delivery window provided
• Call-ahead service where available

Delivery Timeframes

Estimated delivery times are shown on each product page under the Delivery tab at the time of purchase.

All delivery timeframes stated refer to working days (Monday–Friday, excluding bank holidays) unless otherwise specified.

Delivery timeframes begin from the date of dispatch unless otherwise stated.

How to interpret lead times:

7–14 working days
Item is in stock in our UK warehouse and typically delivered within this timeframe.

“Available [Month] – delivery within 7 working days”
Item is currently in transit or scheduled to arrive into our UK warehouse and will be delivered within approximately 7 working days of arrival.

Note: Updates. Where delivery dates are described as “week commencing”, this refers to the week starting on the stated date (Monday to Sunday).

Pre-orders and Product Availability

Many of our best-selling items are available on a pre-order basis due to high demand.

• If an item is on pre-order, the product page will clearly state the expected availability timeframe
• The stated lead time includes:
  • Estimated arrival into our UK warehouse
  • Delivery to your address

Orders may be allocated to incoming stock from scheduled production batches.

All delivery timeframes are estimates and may occasionally change due to production schedules, shipping delays, or logistics factors. If there are any significant changes, we will notify you.

Delivery Costs

• Delivery costs are calculated and displayed at checkout
• Free delivery promotions may apply where stated
• Local delivery pricing may vary depending on distance and item size

Delivery Notifications and Tracking

You will receive delivery updates via SMS and email from the courier.

For larger items, delivery partners will provide:

• A confirmed delivery date
• A time window (typically two hours)
• Contact prior to arrival where available

For local deliveries, our team will contact you directly to arrange a suitable delivery time.

Access Requirements

Customers are responsible for ensuring that items can be safely delivered to the property.

This includes:

• Doorways, hallways, staircases and lifts
• Access routes and turning space
• Parking and vehicle access

Customers must inform us in advance of any access restrictions, including:

• Narrow entrances
• Stairs above ground floor
• Limited or restricted access

We may request photos to assess access conditions. Failure to notify us of access issues may result in additional delivery charges.

Upper Floor Delivery

• Delivery is included up to the 1st floor where safe access is available
• Items over 85 kg cannot be carried above ground floor without a suitable lift
• Deliveries above the 1st floor may be subject to additional charges

Failed Deliveries

A delivery may be considered failed if:

• The customer is not available at the agreed time
• Access restrictions prevent delivery
• Delivery is refused

In such cases:

• Additional delivery charges may apply for redelivery
• If the order is cancelled after a failed delivery, return transport costs and original delivery charges may be deducted from the refund

Packaging Requirements

Customers must retain all original packaging until they are satisfied with their purchase.

Returns must be:

• In original packaging
• In original condition
• Complete with all parts

Offshore and Remote Deliveries

Additional delivery charges apply to certain locations:

• Scottish Highlands and Islands: £50
• Northern Ireland:
  • £100 for large items (e.g. cabinets, sideboards)
  • £150 for large dining tables

Delivery availability may vary for offshore locations. Please contact us if you are unsure.

Delivery Terms

• Deliveries are carried out Monday to Friday, typically between 9:00 and 17:00
• Weekend or timed deliveries may be available upon request and may incur additional charges
• Delivery does not include assembly unless agreed in advance
• Items are delivered in original packaging and are not unpacked by drivers

Order Cancellations

• Orders may be cancelled at any time prior to dispatch
• Once an order has been dispatched, cancellation may incur additional charges

Additional Information

If you are unable to accept delivery as scheduled, please contact us as soon as possible. Once dispatched, couriers may hold items for a limited time before returning them, which may result in additional charges.

Claims for transit damage must be reported within 7 days of delivery.