Would I buy this from the firm again? Yes I would. . . however, the delivery company is not great over the phone, I got a call and was asked if day/time would be good for delivery, responded that no the next day onward would work and spent some back and forth being told that it would likely not work and could they leave it in a safe place (a 2.5m long wooden unit). In any case it was ultimately delivered when I was home and the gents delivering were great in navigating around the house.
Packaging full marks, excellent.
Unit itself, as per the images, really unique piece of furniture, rustic with a few rough bits on the door tops but yep, happy. Couple of days in place (level, dry etc) the door went out of wack, several hinges in at crooked angles and upon inspection damaged and multiple pilot holes behind the plates so pretty rough installation and QC check.
Email contact was spot on though so again full marks, we discussed the issue, happy for me to diy fix the wonky stuff (offered a joiner if I was not happy/competent, so again what can you really complain about in the circumstances) and sadly the hinges had been stressed too much to adjust properly so replaced a full set and was reimbursed for parts and my time for the trouble. Its wood, it happens, just need to tighten up inspection at source and a less grumpy 3rd party delivery firm call handler and the experience of getting a nice piece of furniture would have been flawless. Would I buy again (space and money allowing) yes indeed I would which I suppose I could have started with, in fact, I will edit accordingly.